SUPPORT Services (MAINTENANCE)
“Optimized and cost-effective IT support services to keep your business running efficiently.”
Supporting everyday IT infrastructure needs as well managing complex business strategies can be a challenging task for any growing organization. IT support services are the most time to consume and expensive tasks. It takes a highly reliable full-fledged managed IT support service partner to provide the grass root level professional IT infrastructure support execution. This enables the business to invest in an updated and comprehensive IT managed support services that support day-to-day management and ensures that mission-critical systems are always available.
Digicor is the leading IT managed services provider that offers a full range of technical support across Australia and New Zealand. Our support services are custom-designed to meet your budget and everyday requirements, while also providing you with adequate time and space to focus on your business’ goals.
OUR SUPPORT SERVICES PROVIDE THE FOLLOWING BENEFITS:
Improved Response Time
Expertise at Your Finger Tips
24/7- Mission Critical Service
Our Support Services feature include the following:
- Flexible and customized service level agreements (SLAs)
- 24/7 onsite and remote assistance by our Level 1 / Level 2 engineers
- 24/7 x 4 Mission Critical Service – we respond to your service call within 24 hours, 7 days a week
- Return to Base (RTB) – you send us the faulty unit and we’ll send its replacement
- Advance Replacement service – parts exchange
- Next Business Day (NBD) on-site service – We respond to your service call and will be onsite within the next business day