Why Choose DiGiCOR Warranty Services?
- Peace of mind: DiGiCOR Warranty Services provide comprehensive coverage and support for your DiGiCOR products. You can rest assured that your investments are protected, and any issues will be promptly addressed.
- Quick resolution: With a range of service options, including Return to Base (RTB), Priority Service (Advanced Replacement), Next Business Day (NBD), and 24x7 support, DiGiCOR Warranty Services ensure timely resolution of any product defects or malfunctions.
- Flexibility: The SLA offers various upgrade options, allowing you to extend your warranty coverage from 3 years to 5 years. You can tailor the warranty plan to meet your specific needs and budget.
Warranty Service Options
Manufacturer Warranty and Return to Base (RTB)
The Manufacturer warranty covers any defects in materials and workmanship for a period of one year from the date of delivery. If any issues arise during this period and your product or part requires repair or replacement, you can return it to our designated location at your own cost. We will cover the return shipping costs and take care of the repair or replacement, ensuring your product is back in working condition. We can also extend the Return to Base warranty service subject to approval.
Priority Service (Advanced Replacement)
With Priority Service, we ship a replacement part to you before receiving the defective part. You have 7 business days to return the defective part to us, and if you fail to do so, you will be charged for the replacement. This service ensures minimal downtime for your operations.
Next Business Day (NBD)
For critical issues, our NBD service will promptly respond to the ticket request within one business day. The Service will proactively dispatch a technician to your site. They will perform onsite repair or replacement, ensuring quick resolution and minimising disruption to your business.
24x7
Our 24x7 service provides round-the-clock support, including public holidays. A service technician will be on call and respond to you within 4 hours of request, ensuring prompt resolution and peace of mind. 24x7 service is available only under certain conditions and is subject to DiGiCOR approval.
Get the Best Warranty Coverage
- Upgrade Options: Extend your warranty plan from 3 years to up to 7 years, ensuring extended protection for your DiGiCOR products.
- Coverage Limitations: Note that damage due to misuse, natural disasters, unauthorized modifications, and wear and tear may not be covered.
- Service Availability: Our warranty services are available in Australia and New Zealand, with efforts to provide the best service possible even in non-metro areas.
Learn more about DiGiCOR warranty for your data centre and workloads
Our Warranty Process
01 Contact
Get in contact with us about your warranty situation and the issue at hand. Our dedicated RMA officer will guide you through the process of resolving your warranty claim.
02 Confirmation
Upon contact, clients will receive access to the DiGiCOR customer portal via email, enabling them to submit a support ticket. We will confirm the Service Level Agreement (SLA) associated with the support ticket and propose a solution once confirmed. This solution may involve a replacement component, diagnosis, or on-site service.
03 Delivery
Upon approval of the warranty claim, we will request the faulty part or system to be delivered to our head office for repair (RTB), or dispatch an expert engineer to address the issue on-site.