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Confirming the Solution
Once our dedicated account managers confirm the order and quotation, we
begin the process with preparation. Initially checking current stock and ordering any
necessary parts needed to prepare for the build.
Building the Solution
Now that we have all the required components for the build, our team of
expert technicians at our Melbourne head office look to fully optimise the CPU, RAM,
hard drives, RAID set-up and more, before they start the build for smooth deployment and
seamless integration. All our systems are built and deployed from our head office.
Testing the Solution
After building the solution, guided by Quality ISO 9001 standard, we
run vigorous tests to ensure that the system and all its components are running
optimally and are free-from-fault. Our testing procedures are also done in-house from
our head office.
Learn more about DiGiCOR configuration for your solution and
RAM Test – Check RAM size is correct and matches the supplied amount of RAM as well as BIOS reports.
Will be tested within the full load test.
GPU Test – We use our specific choice of GPU testing software to measure if the GPU is performing
optimally through a simulation.
CPU Test – We test the performance capabilities of the processor within a simulation in our CPU testing
software and observe the Tcase, TDP and if the CPU is capable of hyperthread.
Disk Test – Test disks in in our RAID testing software to ensure disks are linking at correct speed and
that no errors are occurring in the logs. Afterwards, we start a rebuild and take note of the time it
takes to rebuild. The rebuild should be completed error-free.
Full memory load test – We run this test on our software for a minimum of 1 hour depending on the RAM
size. We take note of the temperature, if it exceeds the appropriate Tcase by more than 5% then the
cooling of the server will be re-evaluated. We will take into consideration any power supply, RAM or
temperature issues while testing.
Initially, we take note of the raw disk size and check to see if the rebuild has been completed and is
error free. We ensure that every connected port is at least tested for connectivity and run the
appropriate tool to load the controller, backplane and array. We take note of the amount of data written
(total of all arrays) and the temperature. If the temperature is excessive, we take steps to correct and
re-evaluate the enclosures cooling.
Lastly, we check the RAID controller logs to ensure all is running correctly.
Power and redundancy PSU tests
We make checks on the number of PSU’s in the system, making sure it’s correct. Afterwards, we test all
PSU’s by shutting down servers and booting them back up to confirm it’s running properly.
Clean-up is dependent on the configuration of each system. We clear and reset the BIOS if an OS is
supplied. Logs are checked and cleared. If there is no OS, we wipe the drives and reset/set arrays as
per required of the sales order.
In addition, we check CPU temperatures and 12v rails to make sure they are within operable limits.
Making sure all of our Digicor testing equipment is removed and checking the accessory box is complete,
including power cables or any other additional cables within the sales order.
If any errors occur during testing:
They will be reported and action to rectify will be taken if necessary. We have set procedures to ensure
any issues with builds are picked up before the machines arrive in the field. If we experience any
faults in products, we look into replacing the specific product from suppliers with a new one.
We have a lot of checks and balances to make sure items will be working properly and is optimised based
on customer requirements before shipping it to the end user.
More than 20 years of experience in the niche industry working with enterprise IT hardware
Configure, build, test and support all of the systems DiGiCOR provides in Australia and New Zealand
Our strong relationships with vendors, paired with all of our products being processed within our head office in Australia allow us to provide highly competitive value for our clients.
All our products come with a complimentary 3-year next-business-day warranty,
upgradeable up to 5-years 24/7 support (T&C applied), with the benefit of our RMA warehouse in
Australia and New Zealand to locally replace parts and fix issues.